Make a return
We pride ourselves in offering a hassle-free returns experience for our customers worldwide.
The United States, Canada, Germany, France, Spain, Poland, Italy, Australia are currently eligible for our Returns+ service. This means you only need to pay for the return shipping cost to our returns depot in your local country. We will cover the international return cost back to our UK warehouse.
United Kingdom returns are free using our Royal Mail returns service.
Follow these steps to create your return request on our returns hub:
- Go to our returns hub here
- Enter in your order number and email address. Your order number is the one shown on your order confirmation email, i.e. “97239”.
- Select the items from your order which you wish to return
- Choose whether you would like to store credit, a refund or an exchange.
- You will be provided with the returns address to send the package to
- Ensure that you write your order number in large text on the outside of your package/box. This ensures our returns agents can quickly identify your return.
We have a strict policy in relation to the condition of the items. All returned items must be as new, unworn and in original packaging. Failure to meet our policy will result in an immediate rejection of the return. If you are unsure about any aspect of this policy, please contact us first using our live chat or support email. Do not risk sending an item back if you feel there could be a reason for it to be rejected.
- You may return items within 30 days of delivery for a full refund or an exchange. Transit times are not included in this time window.
- Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
- Any sign of scent (including deodrant) or animal hair will result in the return being rejected.
- If you have requested an exchange for an item which is more expensive then your return item, your order will be refunded and you will need to place a new order for your desired product.
- We work on a 7 day return turnaround time. During normal periods returns are usually processed quicker than this, but it is not guaranteed.
- Any SALE items can only be returned for an exchange. Full refunds will not be offered.
- Shipping costs are non-refundable
- We recommend that you send your returns via a tracked and insured delivery service. We will not accept responsibility for returns lost in the post.